iPhone 11

Courier & Delivery Policy

Cozmo Electronics uses reliable third-party couriers. Once a package is handed over to the courier, liability for loss or damage transfers to the courier company.

Customers are advised to inspect the package upon delivery and immediately report visible damage to the courier and Como Electronics.

For used phones shipped by courier, customers are briefed on the exact condition before shipment. Refunds or exchanges will not be
accepted based on condition complaints after delivery.

Used Phones
• No returns are accepted for used phones once they leave the shop, under any circumstances, unless the issue is software-related.

If a software issue is verified, the phone will be inspected and, where possible, exchanged for a phone of the same value.

If a refund is approved, only 50% of the purchase amount will be refunded, regardless of usage time.

Customers are encouraged to thoroughly inspect the phone before completing the purchase.

For courier purchases, customers will be fully informed of the physical and software condition before payment. Cozmo Electronics will not
be held liable for dissatisfaction related to physical condition once the product has been dispatched.

Unused Phones and Other Items
• A full refund will be issued for unused phones and items returned within 7 days of purchase, provided they are in their original condition and packaging.
• Beyond 7 days, a 70% refund of the purchase amount will be issued.

Refund Process
• Refund processing begins on the day the item is returned to Cozmo Electronics for inspection.

Refund Denial:
Cozmo Electronics reserves the right to refuse refunds for items showing signs of tampering, physical damage, unauthorized repair
attempts, or software modifications (e.g., jailbreaking, rooting).